Policy

Privacy Policy

Atazz is totally committed to protecting the privacy of our site visitors and customers. As we are customers of other sites as well, we truly appreciate and respect the importance of Internet privacy and data protection.

Upon ordering and registering on our site, you may be asked to provide us with personal information – names, addresses, contact details and banking details (if necessary). We will not disclose this information to third parties other than those related to the deliveries of the products purchased from our website without your consent.

Customers may still visit our site anonymously. 

Collection and Use of Personal Information

When you register as a user and make a purchase on Atazz website, we may use your personal details to send marketing/promotional offers via email from time to time. If you wish to discontinue to receive such communications from us, you may opt-out and unsubscribe to our newsletter. We may also pass your name and shipping details to other third parties for delivery purposes – eg : courier service or supplier.

Your information may also be used for the followings :

  1. To update you on the delivery of the products and customer support
  2. To provide relevant product information
  3. To improve and personalize the shopping experience on our website
  4. To gather data and run analysis over market research, efficacy of marketing strategies, and to develop reports and risk management.

Changes to the Privacy Policy

Atazz reserves the rights to make amendments and changes to the Privacy Policy without prior notice at any time. However, any changes made will be announced on the website.

CONTACT US

If User have any questions about this Privacy Policy, please contact us by email to atazzinquiry@gmail.com.

Returns & Exchanges

Not satisfied with your order? Don’t think your purchase is right for you? Don’t sweat it!

Return/exchange eligibility

  1. Within 7 days of receipt.
  2. Invoice available.
  3. Original condition & tags intact.
  4. Original packaging.
  5. Normal price item only.

Return/exchange process

  1. Contact us at atazzinquiry@gmail.com.
  2. Give us your order id, product details & reason for returning.
  3. Return/exchange processed within 7 days.
  4. If your return is accepted, we will assist you on the return process.
    *Item sent back to us without requesting a return will not be accepted.

You can always contact us with any questions at atazzinquiry@gmail.com.

Why is my item not eligible for return/exchange?

Sale/discounted items are not eligible for returns or exchanges.

If your item has been purchased and received more than 30days from the date of purchase, it is not eligible for return/exchange.

We reserve the right to refuse any return/exchange if the product is not in original condition.

How do I know my returned item has been received?

As soon as we receive your return package, we will notify you and your return request will be processed accordingly.

I received an incorrect refund or replacement item, what should I do?

We apologize for the inconvenience caused. Please email us at atazzinquiry@gmail.com or contact us at 019-xxxxxxx for further assistance.

 SHIPPING POLICY

All shipments are currently available within Malaysia only. For International shipments please do contact us at info@prox.com.my.

If the packaging seal is opened or damaged during the delivery, please DO NOT accept the parcel.

If you are not available at the delivery address to receive your purchased orders, please do contact the courier service provider with a stipulated timeframe for next delivery or pick up arrangement.

If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

The Company are using standard packaging material for all orders.

The Company only deliver each purchase order to One (1) delivery address within Malaysia only. No split shipment available under the same order.

Please trace your goods with courier tracking information through the website or email to us for a follow-up.

SHIPPING LEAD TIME

All orders are processed and dispatched from Monday to Friday, excluding weekends and public holidays.

Readily available stocks will be posted on the next working day (except weekends and public holidays) upon full payment received.

If the Company is experiencing a high volume of orders or during peak online sales promotion periods and festive seasons, shipments may be delayed by a few days. Please allow

additional days in transit for delivery and/or any unforeseen circumstances.

SHIPPING CHARGES

Final shipping charges for your order will be calculated and displayed at checkout based on order quantity and shipping location address.

20% Off COUPONYour First Purchase

- This code is only for a single product

- Can only be used once

Your Coupon Code: ATAZZATAS