Return & Exchange Policy

Return & Exchange Policy

You may return back an item if it is faulty or defective within 7 days (From the day you received it) in order

to exchange your item.

The item must be unworn, unwashed, unaltered, and still have the tags/markings with original packaging (if there are any). This policy only applies to full priced items on our website. Refunds are not allowed

We kindly recommend customers to email us at atazzinquiry@gmail.com prior to returning an item by including your #order number and a photo of the product stating the reason you need to return it.

Any returned products must comply with the terms above.

Kindly to be informed, returns due to creases caused by shipping will not be accepted. If a product is returned to us in an unsuitable condition, we have the right to refuse your request and we will return back your product to you.

All shipping costs are borne by the customer and we are not responsible until the item arrives at our office.

1. How do I return an item?

You may return back the product within 7 days from the day you received it and make sure the product complies with the terms of the return policy. Please email us at atazzinquiry@gmail.com and provide your # order number, product details and reason for the return.

2. Shipping costs?

All shipping costs for exchanges are free; and you are responsible for the shipping costs to us. However, when we send it back to you, we will cover the shipping cost (for the first exchange only).

3. How do I know my return has been received?

As soon as we receive your return package, we will notify you and your return request will be processed accordingly.

4. How long will it take for my return/refund to be processed?

All return/refund requests will be processed within seven (7) business days upon package received.

5. I received an incorrect refund or replacement item, what should I do?

We apologize for any inconvenience caused. Please email us at atazzinquiry@gmail.com or contact us at 019-2282082 for further assistance.

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